| Level |
TAT |
Engineer Name |
Mail ID |
Contact Details |
| 1 |
0 - 1 Days |
L1 |
service@nepstech.co.in |
6292213904 |
| 2 |
1 - 3 Days |
L2 |
prity.kumari@nepstech.co.in |
7091333075 |
| 3 |
3 - 6 Days |
Tamojit Chowdhury (L3) |
tamojit.chowdhury@nepstech.co.in |
9748179589 |
| 4 |
6- 9 Days. |
Priya Ranjan Roy Chowdhury (L4) |
prc@nepstech.co.in |
|
| 5 |
More than 9 Days |
Sanjay Singh (L5) |
sanjay@nepstech.co.in |
|
| Terms & Conditions : |
| 1 . All customers are strictly requested to follow escalation matrix properly. |
| 2. Customers are requested not to involve sales team/ person in support. |
| 3. After warranty products will be given service on chargable basis. |